Terms of Service & Booking Policy
Last updated 25 August 2026
These terms cover how you can use MedFlow, including OPD appointment slot scheduling, hospital acceptance, and our 48-hour cancellation policy. By creating an account or booking a service, you agree to them.
1. Who we are
MedFlow is a platform operated by Verydash that helps healthcare organizations such as labs, hospitals, pharmacies and clinics run their day to day work, and helps patients book and track services with them. When we say "we" or "the platform" we mean MedFlow.
2. Your account
You need an account to use most of the platform. Organizations create an owner account during onboarding, and patients create their own account to book. You are responsible for keeping your login details safe and for everything that happens under your account. Tell us right away if you think someone else has access.
3. Using the platform
Use MedFlow only for lawful purposes and in line with these terms. Don't try to break, overload, or gain unauthorized access to the platform, and don't misuse other people's data. Organizations must hold the licenses and approvals required to offer their services.
4. Bookings, OPD Slots & Pricing
When a patient books a service, the price shown at the time of booking applies. Payments may be collected online or on collection. OPD consultation time slots are generated based on attending doctor shift hours (Morning & Evening) and interval durations. Past calendar dates cannot be selected. For current-day bookings, time slots whose scheduled consultation end time has already elapsed automatically expire and cannot be selected.
5. Hospital Acceptance & Cancellation Policy
When an OPD appointment is booked, it enters an 'Awaiting Hospital Acceptance' state until confirmed by the hospital. 1) Unaccepted bookings can be cancelled at any time by either party and will reflect as 'Cancelled'. 2) 48-Hour Cancellation Rule: Once an appointment is accepted/confirmed by the hospital, patients may self-cancel only if requested at least 48 hours prior to the scheduled consultation time. Within 48 hours of consultation, patient self-cancellation is disabled, and patients must contact hospital support directly.
6. Refunds & Gateway Processing
Refunds for eligible cancelled online payments are processed through our payment gateway integration. Approved refunds are credited back to the original payment method.
7. Reports and medical information
Test results and reports are prepared by the organization you booked with, not by MedFlow. We make our best effort to deliver them accurately, but the organization is responsible for the clinical content. Reports are for your information and are not a substitute for advice from a qualified doctor.
8. Organization responsibilities
Organizations are responsible for the accuracy of their catalog, prices, staff roles, and results, and for handling patient data lawfully. Each organization only has access to its own patients and bookings.
9. Changes and availability
We may update the platform and these terms from time to time. We aim to keep the service running smoothly but can't promise it will always be available without interruption.
10. Liability
To the extent allowed by law, MedFlow is not liable for indirect or consequential losses, or for the clinical decisions and results produced by an organization using the platform.
11. Ending your use
You can stop using MedFlow at any time. We may suspend or close accounts that break these terms or put others at risk.
12. Contact
Questions about these terms? Write to support@medflow.verydash.com.